Privacy Policy

Premier Property Services (Northants) Ltd is responsible for and committed to protecting your personal data.

Our registered address is:

Premier Property Services (Northants) Ltd
Corby Business Centre
Eismann Way
Corby
NN17 5ZB

We are committed to respecting the privacy of our customers, landlords, tenants, contractors, applicants and visitors to our website.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are committed to ensuring your personal information is collected, stored and used appropriately, securely and transparently.

In this Privacy Policy, we explain how we collect, store and use your personal information, your rights regarding your data, and the choices available to you.

For the purposes of data protection law in the United Kingdom, Premier Property Services (Northants) Ltd is the data controller. This means we are responsible for deciding how your personal information is processed and for what purpose.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZC152313.

What Information We Collect

We may collect and process personal information including, but not limited to:

• Name
• Date of birth
• Address history
• Telephone number
• Email address
• Passport or driving licence details (for identity verification)
• National Insurance number (where legally required)
• Bank details (for tenancy, rent or payment processing)
• Land Registry documentation and property-related information
• Employment and referencing information
• Communication records between you and us
• Website enquiry information

We may also collect information about how you interact with our website and digital platforms, including:

• IP address
• Browser type and device information
• Cookies and website usage data

Why We Collect Your Data

Premier Property Services (Northants) Ltd processes personal information for legitimate business purposes, including:

• Managing properties and tenancies
• Providing lettings, property management and related services
• Arranging viewings, inspections and maintenance works
• Carrying out tenant referencing and identity checks
• Managing landlord and tenant relationships
• Processing payments and financial transactions
• Responding to enquiries and requests
• Improving our services and website experience
• Preventing fraud and maintaining security
• Complying with legal and regulatory obligations

We may also use your information to contact you regarding properties, services or information we believe may be relevant to your interests or existing relationship with us.

Lawful Basis for Processing Data

We process personal data under several lawful bases permitted by UK GDPR, including:

Legitimate Interests

In many cases, we process data under our legitimate business interests. This allows us to manage properties, maintain customer relationships and provide relevant communications, provided that your rights and freedoms are not overridden.

We believe customers would reasonably expect us to process information for property management, tenancy administration and related communications.

Contractual Obligations

We process information where necessary to fulfil contracts with landlords, tenants, contractors or customers.

Legal Obligations

Certain information must be processed to comply with legal requirements, including:

• Right to Rent checks
• Anti-fraud and identity verification procedures
• Financial and accounting obligations
• Property and tenancy regulations

Consent

Where required, we will request your consent before sending marketing communications or using certain website cookies.

You may withdraw consent at any time.

Marketing Communications

Where appropriate, we may contact you regarding:

• Properties that may be of interest to you
• Lettings and property management services
• Company updates and relevant property-related information

You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

Please note that even if you opt out of marketing, we may still contact you regarding important service updates, tenancy matters, contractual obligations or ongoing business with us.

Recording Phone Calls

Premier Property Services (Northants) Ltd may record telephone calls made to our office for the following reasons:

• Training and quality purposes
• Preventing and detecting fraud
• Resolving disputes or misunderstandings
• Ensuring service standards are maintained

Where call recording takes place, recordings will be securely stored and only retained for as long as necessary.

Call recordings will not be shared with third parties unless legally required to do so.

You may request access to call recordings through a Subject Access Request, provided the recordings are still available.

You also have the right to request deletion where appropriate and legally permitted.

Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including referencing agencies, deposit protection schemes, contractors, legal advisors, accountants, and government authorities where legally required.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact Us